Meta & Children's Online SafetyChat: no way for users to report U-13 users on Facebook in app
Messages & email · 3 pp
"For reporting, currently, there is no way for users to report U–13 users on Facebook in app and takes over 7 screens for users to report U-13 users on IG."
Documents
Meta's internal documents produced during litigation.
488 records · How documents are sourced
469 records · Meta's internal records
2excerpts
Chat: super high risk, last time it was launched #killchallenge went viral
Messages & email · 3 pp
"hey do you have context on hashtag challenges?… super high risk, last time it was launched #killchallenge went viral. recipe for e.g. tide pod challenge disaster"
2excerpts
How much topics people see are linked to appearance comparison on IG
Research & report · 10 pp
"Some topics are likely to make viewers, especially teen girls, feel worse about their bodies: Fashion and beauty (especially makeup, skincare, hair removal, nail art); Relationships (which includes dating, romance, sex, and intimacy); Western pop stars who em…
1excerpt
Company Narrative Audit
Presentation · 17 pp
0excerpts
The Role of the Teen in Shaping a Household's Experience of Instagram
Research & report · 39 pp
"Elder siblings / First child teens play a pivotal role in bringing the rest of the household (parents and younger siblings) to Instagram." "Tweens rely on their older sibling to create and set up their account, and seek their guidance on a username, profile …
1excerpt
Chat: the nielsen study does show causal impact on social comparison 🙁
Messages & email · 7 pp
████: "the nielsen study does show causal impact on social comparison 😬" ████: "I know - I remember that. specifically remembering ████ saying that's the outcome he stands behind."
1excerpt
Integrity Update
Presentation · 3 pp
"[S223016] Mistakenly autoclosing VHS/EHS jobs (e.g. terrorism, suicide, child nudity), due to a logic mapping issue that was put in place in March as part of WFH response, affecting ~10% of all auto-close traffic (~415K jobs/week). Fix has shipped to 100% and…
1excerpt
Chat: it'll require more fundamental changes to our goals, what type of work they incentive, and therefore how core mechanics work (feed design, ranking, sharing, notifs).
Messages & email · 3 pp
Kristin Hendrix: "Quick heads up on the WB stuff - Lori was looped into this by virtue of her collabs w/ central. I'm working through it w/ Pratiti and have only asked Lori to share some prior research we've done at IG that has led us to focus on social compar…
1excerpt
Appearance-based social comparison on Instagram
Research & report · 7 pp
"Teen girls perceive Instagram as the 'worst' social media app in terms of body and appearance comparison." "Appearance-based comparison is common on Instagram. One-third (33%) of people say they compare their appearances to others' often or always. Nearly ha…
1excerpt
Reels Mimicry integrity risks
Research & report · 5 pp
"TL;DR - Roughly ~10% of reels associated to trends could come from underage users (<13) - We plan to scale mimicry by amplifying trends in H121 potentially making the size of the problem bigger - It seems that we are not equipped integrity wise to address th…
1excerpt
Email: We could reduce precision thresholds for quarantine or auto-delete but... we do not recommend this
Messages & email · 3 pp
"We could reduce precision thresholds for quarantine or auto-delete but given maturity of classifiers and harsh penalties for child safety offenses, we do not recommend this." "████ (PM) & I are aligned that this is not a viable path forward ATM because…
1excerpt
Email: Re: Daisy Ownership
Messages & email · 9 pp
"Pure Daisy did not ship because it was not impactful from the lens that IG was evaluating previously and was pretty negative to FB metrics."
1excerpt
CIPGO Identity Integrity Pillar 2021-H1 Roadmap
Research & report · 3 pp
"Build efficiency and decrease our ID verification backlog from ~500k to <6k jobs through automation (both auto-reject and auto-accept)." "Review of the account photos to determine if user is <13 years old, and if so, user is checkpointed" "Size: ~780k" "Goal…
1excerpt
Emerging Reels Integrity Challenges
Presentation · 19 pp
"TLDR: The Reels ecosystem makes it more vulnerable to integrity challenges" "1 There are multiple Reels teams launching a high volume of product improvements, leading to increases in sexually suggestive and objectionable content." "2 The focus on entertainm…
1excerpt
Reels Integrity: Sizing the Challenges
Presentation · 25 pp
"There are multiple (15+) teams working on Reels launching a high volume of product improvements (200+ on 2021 H1).This product pace and complexity is leading to greater volatility in integrity." "We released a high volume (200+ in H1 2021) of product launche…
3excerpts
Youth H2 2021 - 1-Page Planning [IG Leads Review]
Research & report · 23 pp
"We believe that in addition to building an age appropriate experience with guardian supervision we must build some sticky new features that are built for Tweens first in order to make the experience truly compelling to Tweens. We hosted a design sprint to exp…
3excerpts
When User-Engagement ≠ User-Value
Research & report · 16 pp
"We limit the amount of information in notifications because we want people to come onto the site. A few years ago we stopped sending out emails telling you what happened – e.g. telling you what your friend did – instead we just say 'someone commented on your …
1excerpt
Email: Instagram Marketing HPM | November 2020
Messages & email · 5 pp
"What pain points do Black users aged 13-14 experience on Instagram?" "Young Black users of Instagram report experiences of cultural appropriation and race-based negativity on the platform. Coupled with perceptions of algorithmic bias (that Instagram's algori…
1excerpt
[Product Policy Research] Evaluation of [Cosmetic Surgery Filters]
Research & report · 17 pp
"Should we allow augmented reality (AR) effects that promote beauty standards only attainable through plastic surgery? We're seeing a rise in popularity of beauty effects – both in creation and use – which has reinvigorated the conversation on the stance that …
2excerpts
Chat: shouldn't do proactive enforcement unilaterally
Messages & email · 3 pp
Robert Michael Sherman: "We talked with them a year ago about youth issues, which was when we had the discussion around age verification. One takeaway from that was that we should begin advocating for platform-level/industry-level solutions as opposed to FB 'o…
1excerpt
"Bad Experiences" Measurement: Plan for a 2021 plan
Presentation · 36 pp
"Examples of bad experiences often in policy gaps… Thinspiration… Easy to find content adjacent to eating disorder part of SSI and to broader social comparison and body image issue-triggers."
1excerpt
Email: Disrupting the Narrative Framework + some words
Messages & email · 5 pp
0excerpts
Email: Re: NRK follow up story out. / Meeting with the Norwegian Minister of Children and Minister of Justice
Messages & email · 14 pp
"The [Content Operations] human review capacity for CEI is at ~30%; [Content Operations] Safety suspects this will continue to be true for many more months to come for large pools of queues with <20% projected supply for the near future."
1excerpt
Chat: God knows what happened to those kids
Messages & email · 3 pp
Pouya ████: "BTW this SEV is particularly painful. Thousands of minors have been reporting IIC T1 abuse and even though we knew that there is IIC T1 going on (more than 50% of which is sextortion which can lead to suicide) we haven't done anything. We ha…
1excerpt
Sources: published internal records, unsealed discovery exhibits and court filings in MDL 3047 and related litigation. An allegation in a filing is not an independently verified fact.