Meta & Children's Online Safety

Documents / Chat: no way for users to report U-13 users on Facebook in app

Chat: no way for users to report U-13 users on Facebook in app

Internal document7 messages1 named participant, plus redacted or unnamed

Narratives:KnowledgeProfits over Safety

Open source PDF (3 pages)

A readable view of the chat, built from the transcribed text. Each row is one timestamped message in the record. Times are Pacific, as recorded. Check the Source PDF for the original layout.

████ name redacted. Different bars may be the same person or different people.

Tuesday 23 March 2021

00:32████Hi both one of the things some of our partners have been asking for (in PH in particular) is in-app reporting for underage accounts. Is this something that we can consider? Adding u/age tag to in-app reporting flow on at least profiles/accounts?
06:47Vaishnavi JayakumarHey hey! I think there's appetite for this but would be a significant legal / privacy lift. That said considering how we're heading towards youth experiences, definitely not off the table. How much of a push are you getting / how much of a priority would you rate it?
07:37████Hmm mainly in one country but if it's a big lift I'm uncertain... I'm not sure if people will use it. I mean, if they did, it would be great cos it will give us signal on u/13 accounts we could use later for other efforts... but how do we know how much it will be used without trying it?
10:57████As part of the Age Verification workstream for Youth XFN, we are working on improving our underage reporting flows and backlog. It is a longer term project though (clearing the backlog is the immediate concern right now)
10:59████I can check with PM leading this to see if there's an overall underage reporting flow improvement plan coming together
15:01████Improving u13 reporting is clearly prioritized in the Youth XFN roadmap: U13 Reporting and Enforcement (P1)* Significantly improve Reporting & Enforcement for users under 13 years old across FB & IG to ensure compliance with our terms of use guidance and to build legitimacy with external stakeholders [POC: Data point: For reporting, currently, there is no way for users to report U-13 users on Facebook in app and takes over 7 screens for users to report U-13 users on IG. See here (https://docs.google.com/presentation/d/1WbJQ8Uqc9jb1KmOQcZx2NsG0tCda8WFDy- q4aNiangI/edit#slide=id.gbba804680c_0_296) for reference. On enforcement, we currently have a backlog of over 2.5 million cases age-related reports to review. 1. [PO] Review submissions within 48 hour turnaround for U-13 review and appeals. Includes backlog clean up. 2. [P1] Facebook: Launch a 4 screen in app U-13 reporting flow globally. 3. [P1] Instagram: Shorten in app U-13 Reporting Flow from 7 to 5 screens.
16:09████Oh wow. It would be really interesting to know which countries the backlog represents and in what proportion...