Meta's internal documents produced during litigation.
488 records · How documents are sourced
35 records · Meta's internal records
Research & report · 11 pp
"Almost all participants thought that younger users and new users should be defaulted to private" "• Almost all participants across ages believed that a young person's account (e.g., anyone below 11-13, and in some cases up to 15) should automatically be priv…
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Presentation · 47 pp
"Scientific evidence suggests that harmful content exposure as well as excessive and problematic social media use primary areas for concern." "Teens who spend more than 3 hours/day on social media face double the risk of poor mental health outcomes"
3excerpts
Presentation · 59 pp
"Problematic Use Definition 1. A perceived lack of control over usage of a technology or social media platform and 2. This lack of control is perceived to lead to negative life impacts (e.g., in domains such as relationships, work/school, sleep, etc)" "Person…
2excerpts
Messages & email · 2 pp
Melissa ████: "I'm not surprised we have bad hashtags. our search safety team is a few employees who look at a list of popular hashtags every week to decide which to filter out :( it's super low tech… We also do very little to make sure handles are appro…
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Messages & email · 2 pp
Antigone Davis: "In getting feedback from policy leadership w/r/t policy's integrated youth plan, Erin Egan asked about the development of company positions and 'overarching strategy' regarding the spectrum of youth issues: Age Assurance, Addiction/Problematic…
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Research & report · 1 pp
"We have data to show that Teens have higher prevalences of violating content than Non-Teens (1.4x-1.8x SWOP), driven by Bullying (1.9x-3.1x) and SSI (1.8x-3.8x) and Cold Start users have higher prevalence of violating content (1.3x-2.8x SWOP) driven by Nudity…
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Presentation · 29 pp
"1. Teens are receiving many unwanted DM requests (DMs from unconnected people), leading to integrity risk and slowing down new teen acquisition 2. Unwanted DM requests to teens are 'nearly all from people with no mutual followers. 3. We should default teens i…
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Presentation · 17 pp
"What makes research sensitive? Sensitive means research that may have comms, policy, or legal risks" "Sensitive Populations • U13 (under 13) children • U18 (under 18) teens • specific race/ethnicity • political/economic group • health or disability traits • …
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Research & report · 7 pp
"My daughter ████, now 16, is what we call an experimenting creator. She posts about cars, and in a recent post, someone commented, 'Get back to the kitchen.' It was an awful experience for her -- she tried to report it, to no avail, as this is something…
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Research & report · 24 pp
"Overall, while IG Reels has generally implemented the SOX controls required for ad products, several areas in content integrity and product features need significant improvements. IA identified 4 High risk, 20 Medium risk, and 3 Low risk observations during t…
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Messages & email · 4 pp
"51% of Instagram users say 'yes' to having had a bad or harmful experience in the last 7 days. Out of those 1% of report and of those 2% have the content taken down (i.e. 0.02%). The numbers are probably similar on Facebook." "21.8% of 13-15 year olds said t…
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Presentation · 50 pp
"Teens experience harm at higher levels than non-teens" "1. Teens experience a small percent (0.42%) of impressions that are violating current policies but this is ~1.8x higher than for adults and 2-4x higher when weighted by severity across certain violation…
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Messages & email · 3 pp
████: "IG and CI teams recently collaborated to outline the policy violating harm IG teens are exposed to. These results are summarized in the doc... We appreciate your feedback and inputs on this and would like to publish this as a note in closed IG/CI …
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Messages & email · 8 pp
Nick Clegg: "Hey – just wondering how we can follow up on the conversation in SG this morning re the case for further wellbeing research? It seems to me we need to significantly accelerate our existing plans – and ideally design a FORT style sharing of underly…
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Messages & email · 6 pp
"Circling back re: investment needed to strengthen Meta's position on well-being (see original email from Aug below). This investment is important to ensure we have the product roadmaps necessary to stand behind our external narrative of well-being on our app…
2excerpts
Messages & email · 1 pp
Bryce Jon Bartlett: "I think there is a tradeoff in B&H with other values (like voice, creation, and community). I think that a successful vision is more about transparency, fairness, and balancing competing values than about eliminating B&H or offensive conte…
1excerpt
Presentation · 37 pp
"A little over half of respondents (51.6%) experienced at least one issue in the past 7 days" "Issues are largely caused by strangers, with negative social comparison (15.5%) and bullying target (14.6%) having the highest rates of known instigators." "93.8%…
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Presentation · 25 pp
"There are multiple (15+) teams working on Reels launching a high volume of product improvements (200+ on 2021 H1).This product pace and complexity is leading to greater volatility in integrity." "We released a high volume (200+ in H1 2021) of product launche…
3excerpts
Messages & email · 2 pp
████: "He clearly has great intuition about the type of research that would be helpful for the team, such as partnering with organizations in Nashville to observe teens at school. Unfortunately that wasn't possible due to COVID, but I'm excited about wha…
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Messages & email · 7 pp
• "DMs are where most unwanted interactions happen, but they can also happen in mentions and tags since there are no controls. Research strongly suggests that DM's are the most problematic interaction vector for teenagers on Instagram. Moreover, teens delete a…
2excerpts
Presentation · 26 pp
"1. Protect teens from unwanted DMs asap to keep them safe where bullying happens most 2. Protect teens' safety across additional interaction types while maintaining a simple privacy model" "Why not just do one? - We know from research that DMs is necessary f…
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Presentation · 69 pp
"The perfect image, feeling attractive, and having enough money are the most likely to have started on Instagram" [Started on Instagram, US n = 565; UK n = 557]: • Have to create the perfect image: US "39%", UK "51%" • Not attractive: US "41%", UK "43%" • Don…
4excerpts
Messages & email · 10 pp
"On Instagram, mental health issues impact one of our core demographics (teens and younger users), as they generally demonstrate lower well-being. Mental health issues are also a leading driver of well-being complaints related to Instagram." "Social media is …
2excerpts
Presentation · 22 pp
"Overall, teens have significantly more negative experiences than adults. Perceived reach was higher among teens than adults for 11 out of the 18 problem areas that we asked about." "Overall, the perceived reach of negative experiences on Instagram is quite h…
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Sources: published internal records, unsealed discovery exhibits and court filings in MDL 3047 and related litigation. An allegation in a filing is not an independently verified fact.
Meta & Children's Online Safety