Meta & Children's Online SafetyWhat do marshmallows have in common with notifications?
Research & report · 13 pp
Documents
Meta's internal documents produced during litigation.
488 records · How documents are sourced
469 records · Meta's internal records
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Chat: This is a major COPPA risk for us to keep them active, as it constitutes explicit knowledge of U13
Messages & email · 2 pp
████: "can you see if we're logging who hits this error message ('You cannot select a birthdate that indicates you are under 13 years old')" ████: "Sample query of it shows that there's a little under 2k 'under 13' errors thrown every day" [Redac…
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Email: age gating buckets & time out
Messages & email · 3 pp
Shane Witnov: "2 issues that have recently come up discussions with Growth about age management that I'd really appreciate your quick help/take on. We owe a response back to Growth on Wednesday. (Sorry for short notice). 1. How long is reasonable to block a d…
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82% of teens have felt at least one emotional issue in the past month. One in five has thought about suicide or self-injury.
Messages & email · 2 pp
Wendy Gross: "We recently wrapped research on teens' mental health - how they define it, how they talk about, how Instagram may affect it, and how we can help them. This research was conducted to inform outreach teams on how to build meaningful and impact camp…
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Email: Re: spark ar/vr -- thoughts needed!
Messages & email · 3 pp
Elisabeth Diana: "Karina - what can we do to address this more bluntly than just playing whack a mole? I'm worried about this https://www.mirror.co.uk/news/uk-news/instagram-fuelling-mental-health-crisis-20551865" [Unattributed]: "My understanding is product…
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Teen Mental Health Deep Dive
Presentation · 69 pp
"The perfect image, feeling attractive, and having enough money are the most likely to have started on Instagram" [Started on Instagram, US n = 565; UK n = 557]: • Have to create the perfect image: US "39%", UK "51%" • Not attractive: US "41%", UK "43%" • Don…
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Age Management Escalation
Research & report · 6 pp
1. "PROACTIVE ENFORCEMENT -- How important is it that we proactively enforce based on age (i.e., try to detect and challenge people lying about their age)?" [a. Background]: • "We have recommended that, by 2021, we use machine learning models to proactively e…
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Email: Re: Instagram HPM 09/30/19
Messages & email · 5 pp
"We started discussing hiding likes in December 2017 after a joint policy and well-being roundtable in LA to solicit feedback from the community – the discussion revealed how big of negative impact like counts were having, especially on young creators. This le…
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Email: Re: Instagram Well-being Research September HPM
Messages & email · 10 pp
"On Instagram, mental health issues impact one of our core demographics (teens and younger users), as they generally demonstrate lower well-being. Mental health issues are also a leading driver of well-being complaints related to Instagram." "Social media is …
2excerpts
Negative Experiences Survey - Oct 2019 Edition
Presentation · 22 pp
"Overall, teens have significantly more negative experiences than adults. Perceived reach was higher among teens than adults for 11 out of the 18 problem areas that we asked about." "Overall, the perceived reach of negative experiences on Instagram is quite h…
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AR Beauty Effects: Stakeholder Engagement
Research & report · 40 pp
"After opening the SparkAR product globally to third party creators, we've seen a rise in beauty related filters, both in creation and use… This has reinvigorated a conversation about our policies (both internal and external) on beauty effects and the stance t…
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User-Engagement vs User-Value
Research & report · 10 pp
"There are reasons to worry about self-control and use of our products. I think the biggest problems people have are: (1) compulsive use, to fill gaps in their time, and they end up spending more time than they'd like, instead of spending time with their famil…
2excerpts
Chat: if the results are bad and we dont publish and they leak is it going to look like tobacco companies doing research and knowing cigs were bad
Messages & email · 3 pp
████: "so if we get the nielsen results back, if they are good would we publish or is there no intention of publishing?" ████: "we CAN publish -- we just aren't planning on it" ████: "ok. and just curious, do we think the results will be th…
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Email: Re: Well-being *raw* notes
Messages & email · 3 pp
Adam Mosseri: "We kicked off a bunch of work in 2017 that ended up being mostly folded into MSI. It was largely a research effort with some support from me to turn it into experiences. There are researchers both in Core Data Science (mostly ████) and the…
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Chat: This will likely smash engagement, DAP, MAP etc
Messages & email · 3 pp
████: "I just caught up with Brett W and he forgot to give us some relevant feedback in the morning review around private accounts. It seems that in the Tuesday review for Well-being, Adam and Vishal both pushed on us starting to move towards creating ac…
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Well-Being Summary [Tech for Social Good]
Research & report · 11 pp
"The impact of Facebook Inc.'s products on people's well-being is a complex topic that we haven't fully understood yet. However, we have sufficient information to warrant action now, while we continue to deepen our understanding." "Despite all the positive ef…
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Teen Mental Health: Creatures of Habit - Aug/Sep 2019
Presentation · 91 pp
"Instagram is an inevitable and unavoidable component of teens lives. Teens can't switch off from Instagram even if they want to." "Instagram has become the ID card of this generation. It is the go-to tool for both measuring and gathering social prestige." "…
4excerpts
Instagram Notifications Integrity Settings Research Summary
Research & report · 15 pp
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Past Privacy Research at IG and FB: The Evidence Supporting Smart Defaults
Research & report · 21 pp
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MZ Briefing: E2E Meeting with Thorn Co-Founder Ashton Kutcher
Research & report · 4 pp
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Inappropriate Interactions with Children on Instagram: Proactive Risk Investigation
Research & report · 53 pp
"We may be facilitating possible groomers finding young people through following, hashtags, explore, and search." • "Created two test users" • "One followed teen hashtags" • "One followed sexy teen accounts" [1. Discoverability]: • Problem: "IG recommend…
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Email: Facebook "WKLY Cross-Family Reviews: Age Management - Decision Matrix" Email Thread — Age Verification and MAP Tradeoff (June 2019)
Messages & email · 2 pp
Joel Kaplan: "In the meantime, wanted to provide a bit more color re the policy POV on the points Will raises. Our views are that:" 1. "We agree that it's most important to make quick progress around age verification with respect to FB and especially IG—this i…
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Facebook App - H1 2019
Research & report · 17 pp
"We are on track to beat top-line goals across DAP, MSI, sessions and time spent. In particular, visitation to Facebook ('sessions') has angle changed upwards this half compared to 2018. Both time & sessions are growing across all regions and session is also g…
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Negative Experiences Survey - May 2019 Edition
Presentation · 22 pp
"Overall, teens have significantly more negative experiences than adults. Perceived reach was higher among teens than adults for 12 out of the 14 problem areas that we asked about." "Seeing SSI content and seeing someone get bullied or harassed top the list i…
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Sources: published internal records, unsealed discovery exhibits and court filings in MDL 3047 and related litigation. An allegation in a filing is not an independently verified fact.