Meta & Children's Online Safety

Documents / Chat: This is a major COPPA risk for us to keep them active, as it constitutes explicit knowledge of U13

Chat: This is a major COPPA risk for us to keep them active, as it constitutes explicit knowledge of U13

Internal document17 messagesParticipants redacted or unnamed

Narratives:KnowledgeProfits over Safety

Open source PDF (2 pages)

A readable view of the chat, built from the transcribed text. Each row is one timestamped message in the record. Times are Pacific, as recorded. Check the Source PDF for the original layout.

████ name redacted. Different bars may be the same person or different people.

quoted in an excerpt in the archive.

Monday 21 October 2019

10:12████Thanks for everyone's work on this. Please keep me posted on a plausible ETA. we need to scope is whether our CO resources can support this additional influx. appropriate people for that conversation? the other piece Have we looped in the
14:20████can you see if we're logging who hits this error message ("You cannot select a birthdate that indicates you are under 13 years old")
14:20████Shared an image
14:21████That could give us some upper bound estimate on the # of appeals we would expect to see
14:57████Not sure if we have logging for this but investigating right now
18:17████So there's a table that logs birthday edits/errors
18:17████https://fburl.com/daiquery/kbw7m9hc
18:18████Sample query of it shows that there's a little under 2k "under 13" errors thrown every day
18:19████this is specifically for www where the explicit checkbox is shown
19:28████good find, thanks would co be able to support a potential influx of ~2k jobs per day? (this is a high end estimate, assuming all check-pointed users appealed)
19:43████tldr: ~2k FB accounts per day are making a DOB change where they explicitly check a box confirming they are <13 before saving (but we don't lock them out/checkpoint them just throw an error). This is a major COPPA risk for us to keep them active, as it constitutes explicit knowledge of U13. who should we work with on the growth side to understand the implications of changing the behavior (i.e., checkpointing ~2k users/day immediately)?
19:43████Shared an image
22:20████Guillermo Spiller
22:21████You good to reach out directly? Need any help from me or Jonathan?
22:22████Hi @Guillermo adding you to this thread
22:23████our team identified a COPPA risk when reviewing different age modification flows
22:23████adding you for your POV on the impact of changing the behavior