Meta's internal documents produced during litigation.
488 records · How documents are sourced
42 records · All
Research & report · 3 pp
"People Misrep team, owning the Underage E2E reporting and enforcement flow, focuses on impersonation problems, where age plays a relatively minor factor, resulting in an overall lower priority and understaffed on the Underage domain." "The Underage reporting…
1excerpt
Court filing · 263 pp
Allegations, not findings. Open the quoted internal records to read the source.
Specifically, with accounts clearly belonging to children, Meta has: • Proactively served and directed them to a stream of egregious, sexually explicit images through recommended users and posts – even where the child has expressed no interest in this content;…
13excerpts
Court filing · 233 pp
Allegations, not findings. Open the quoted internal records to read the source.
[Complaint]: Instagram heavily emphasized content that promoted negative appearance comparison. Fashion and beauty, relationships, "[w]estern pop stars who emphasize their bodies," and images that "emphasize women's bodies generally (e.g., cleavage, swimwear)"…
36excerpts
Messages & email · 3 pp
████: "BTW - through the protocol to identify over-age and under-age we probably have experience in identifying if a user is a teen." ████: "We do - however, we do not trigger an Age Verification in such a case today given the potential revenue im…
1excerpt
Messages & email · 3 pp
Michel Protti: "You around? Any chance I can call you for 5 mins re: Arkansas?" Michel Protti: "Will try quick message thread - my take on this escalation is that, if we get a stay, we should clearly hold on our compliance plan while we assess the landscape g…
1excerpt
Messages & email · 5 pp
"Non-personalized ads is not a tenable user experience and undermines AFS, given adoption for AFS is predicated on the fact that we are not able to offer non-personalized ads but if we do this for Youth, there may also be a push for us to do this for adults. A…
1excerpt
Messages & email · 2 pp
Antigone Davis: "In getting feedback from policy leadership w/r/t policy's integrated youth plan, Erin Egan asked about the development of company positions and 'overarching strategy' regarding the spectrum of youth issues: Age Assurance, Addiction/Problematic…
1excerpt
Messages & email · 3 pp
Ashley Yuki: "Hey John, We want to give you a heads up on an upcoming regulatory driven launch of blocking age collection on IG in order to get your feedback ahead of finalizing the launch decision with Adam and the other IG Leads. This blocking experience wou…
1excerpt
Research & report · 4 pp
We currently preserve underage data for up to 180d after being disabled - Youth pXFN have warned us that this is not defensible to regulators (particularly COPPA)
3excerpts
Research & report · 9 pp
"Monitoring SLA and job inventories (enforcement, appeals) / Taking actions to prevent SLA dropping, backlogs building, or jobs expiring: Maintaining our commitments to enforce underage policies and unblock falsely checkpointed accounts within a reasonable tim…
1excerpt
Messages & email · 2 pp
████: " If we know that a user is underage and they've also explicitly admitted to owning several accounts by hardlinking them via the account centre, we must enforce on all of them, not just the account that's been reviewed. ## Problem As a result of ma…
1excerpt
Messages & email · 4 pp
████: "in the past, the only requirement for age-gating on IG was by advertisers, around brand safety… That's why the relevant infra and code are owned by the IG Ads team ('IG4B') as opposed to Well-being. We never used that infra for Integrity. I don't …
2excerpts
Messages & email · 17 pp
Thorn Report: - 45% of children age 9-12 use Facebook daily. - 40% of children age 9-12 use Instagram daily. Pavni Diwanji: "This is a big WHOA, if these numbers are to be believed. I am curious how Thorn is generating these numbers and what is our assessmen…
1excerpt
Research & report · 3 pp
"Identity Integrity spun up an Age Verification Task Force in January '21 to quickly understand our existing state of under/over age 13 verification and identify quick wins to put the company in a stronger position. This was prompted by increasing regulatory c…
1excerpt
Messages & email · 3 pp
"For reporting, currently, there is no way for users to report U–13 users on Facebook in app and takes over 7 screens for users to report U-13 users on IG."
2excerpts
Presentation · 3 pp
"[S223016] Mistakenly autoclosing VHS/EHS jobs (e.g. terrorism, suicide, child nudity), due to a logic mapping issue that was put in place in March as part of WFH response, affecting ~10% of all auto-close traffic (~415K jobs/week). Fix has shipped to 100% and…
1excerpt
Research & report · 3 pp
"Build efficiency and decrease our ID verification backlog from ~500k to <6k jobs through automation (both auto-reject and auto-accept)." "Review of the account photos to determine if user is <13 years old, and if so, user is checkpointed" "Size: ~780k" "Goal…
1excerpt
Research & report · 23 pp
"We believe that in addition to building an age appropriate experience with guardian supervision we must build some sticky new features that are built for Tweens first in order to make the experience truly compelling to Tweens. We hosted a design sprint to exp…
3excerpts
Messages & email · 3 pp
Robert Michael Sherman: "We talked with them a year ago about youth issues, which was when we had the discussion around age verification. One takeaway from that was that we should begin advocating for platform-level/industry-level solutions as opposed to FB 'o…
1excerpt
Messages & email · 3 pp
Kyle Andrews: "We can't give people the ability to say they're under 13, right? So maybe there's also an 'other' category?" Wendy Tegge Gross: "I've been given a hard no to other category" Wendy Tegge Gross: "especially if the upper end is a 46+, since other…
1excerpt
Messages & email · 2 pp
Antigone Davis: "[O]n the request for us to improve our age models, what was the decision leadership took on this when they decided to move age verification efforts to device side?" ████: "[T]here was no explicit decision to improving our existing age m…
1excerpt
Research & report · 18 pp
"Immediate Product Vulnerabilities - We lack a U13 classifier, insufficient means to detect and remove ul3s at scale - We also have deprioritized U13 enforcement because COPPA compliance is at risk when we sit on knowledge of u13, incentivizes not knowing - A…
6excerpts
Messages & email · 8 pp
"In March it was decided that we would not build a classifier to detect minors under 13 years old… We need leadership support to push product to act on knowledge we already have, i.e. clear our backlogs, disable verified u13s"
1excerpt
Research & report · 24 pp
"[W]ork is not planned to prevent FB and IG adults from initiating messages to IG minors. Limited country tests and data analyses have shown that ████ can demonstrably reduce CEI sharing but product leadership has been unwilling to prioritize these mitig…
2excerpts
Sources: published internal records, unsealed discovery exhibits and court filings in MDL 3047 and related litigation. An allegation in a filing is not an independently verified fact.
Meta & Children's Online Safety