Meta's internal documents produced during litigation.
488 records · How documents are sourced
35 records · All
Court filing · 263 pp
Allegations, not findings. Open the quoted internal records to read the source.
Specifically, with accounts clearly belonging to children, Meta has: • Proactively served and directed them to a stream of egregious, sexually explicit images through recommended users and posts – even where the child has expressed no interest in this content;…
13excerpts
Court filing · 278 pp
Allegations, not findings. Open the quoted internal records to read the source.
[Complaint]: Even though "this is the kind of thing that pisses Apple off to the extent of threatening to remove us from the App Store," as of mid-2020, Meta had no timeline for "when we'll stop adults from messaging minors in IG Direct." That remained true e…
4excerpts
Presentation · 28 pp
"Key observation themes are summarized below: - Inconsistent suppression on data collection of contact information for teens during the business account conversion; Lack of suppression on data collection for users with unknown age - Inaccurate and insufficien…
1excerpt
Research & report · 11 pp
"Almost all participants thought that younger users and new users should be defaulted to private" "• Almost all participants across ages believed that a young person's account (e.g., anyone below 11-13, and in some cases up to 15) should automatically be priv…
1excerpt
Messages & email · 3 pp
Leah ████: "Product pivoted to recommending allowing 18-20 year olds to message unconnected minors if the age gap is <2 years after learning that blocking threads from 18-20 year olds to teens would impact 7.7% of threads to teens." "Data shows blocking…
1excerpt
Messages & email · 2 pp
"Context: following a recent child safety incident (detail) an XFN team across Policy, Product, Legal and Public Affairs came together to re-evaluate an exception that allows 18-20yo to message minors (13-17yo) on Instagram. This exception stands in contradict…
1excerpt
Messages & email · 2 pp
Gail ████: "Hi both, I see you are both on the call for 18-20 talking to unconnected minors." Gail ████: "For 2) the safety risk appears to be from messaging per se, possibly exacerbated by age liars. Anand's data indicated that 32% of IIC reports…
1excerpt
Presentation · 124 pp
"One method we're using is to remove minors in inbox search for unconnected adults… You can typically search for people you are not connected w/ in Inbox search (i.e. start a new message w/ someone you're not connected to in this way); this blocks that feature…
1excerpt
Presentation · 24 pp
"[Bad actor number 2] had a total of 900 message threads within a few months With 338 reactive reports against both the account and message threads. Many of these reports contained signals of sextortion. However, you'll see none of them were actioned for sexto…
1excerpt
Research & report · 4 pp
"User impact: Teens receiving DM requests from unconnected adults, breaking public commitment that we made. 2 specific potential issues being investigated: "Account without predicted age (but with stated age) potentially are not included in the logic to block…
1excerpt
Presentation · 29 pp
"1. Teens are receiving many unwanted DM requests (DMs from unconnected people), leading to integrity risk and slowing down new teen acquisition 2. Unwanted DM requests to teens are 'nearly all from people with no mutual followers. 3. We should default teens i…
1excerpt
Presentation · 9 pp
"Touchpoints Leveraging IG: Help Kids Build Up to Social with Adjusted IG Features" "Content Relevant to Youth: Onboard brands such as Barbie, Paw's Control, BabyBus, and Toca Boca onto IG Tweens (most tween appropriate brands are not currently on IG). Invest…
1excerpt
Messages & email · 4 pp
Pavni Diwanji: "[T]here was decision made to encrypt all private messages for u13. This has severe impact on safety as we know. I am trying to argue, perhaps foolishly, that its not the best decision for our users." Sarah ████: "Internal child safety da…
1excerpt
Messages & email · 4 pp
████:"[W]e're not very good at proactively detecting and taking down MS[Minor Sexualization] Groups and it's a big problem we need to tackle sooner rather than later b/c they areVERY publicly visible and leads to PR fires and stakeholder complaints and t…
1excerpt
Messages & email · 3 pp
Darius Kilstein: "I wonder what % of grooming happens from people with at least 1 NFX action? Like maybe there's a solution for non mutual friending that does not require a prior action against them" ████: "The issue here is that people lie, and we know…
2excerpts
Research & report · 18 pp
"Immediate Product Vulnerabilities - We lack a U13 classifier, insufficient means to detect and remove ul3s at scale - We also have deprioritized U13 enforcement because COPPA compliance is at risk when we sit on knowledge of u13, incentivizes not knowing - A…
6excerpts
Messages & email · 5 pp
████: "basically having 2 options with different levels of impact on metrics, wb, policy etc and let ████ decide based on the results" ████: "from our side we can only say we obviously want the one with less impact on metrics as a growth tea…
1excerpt
Presentation · 45 pp
"Are we comfortable launching private-by-default for teens with the identified retention and engagement drops?" "We want to make Instagram a safer space for teens. Instagram is behind the industry on keeping our platform safe for minors. Other platforms, incl…
1excerpt
Research & report · 24 pp
"[W]ork is not planned to prevent FB and IG adults from initiating messages to IG minors. Limited country tests and data analyses have shown that ████ can demonstrably reduce CEI sharing but product leadership has been unwilling to prioritize these mitig…
2excerpts
Messages & email · 4 pp
████: "[D]id Core Dims confirm that their age models are optimized to catch age-lying minors and not age-lying adults? I thought it would be operational for both sets of age-liars." ████: "yep, definitely confirmed that their focus has been on mis…
1excerpt
Presentation · 25 pp
"Starting new teens in a default restricted reachability setting significantly reduce the volume of overall unwanted interactions in DMs" "Recommendations: Don't change the current default interactions model: doing this would cause people to miss out on too m…
1excerpt
Messages & email · 7 pp
• "DMs are where most unwanted interactions happen, but they can also happen in mentions and tags since there are no controls. Research strongly suggests that DM's are the most problematic interaction vector for teenagers on Instagram. Moreover, teens delete a…
2excerpts
Messages & email · 13 pp
"1) Your data pretty succinctly shows that taking away unwanted interactions via private default settings is likeley to lead to a potentially untenable problem with engagement and growth. 2)This is supported by qualitative data that teens dont want to miss out…
1excerpt
Messages & email · 13 pp
"Thanks for the quick Community Review sync on Friday. Decisions we aligned on: 1. Default teens to private in June. 2. Interactions and private/public settings (visibility) are separate constructs. 3. Build a new audience control that allows your followers to…
1excerpt
Sources: published internal records, unsealed discovery exhibits and court filings in MDL 3047 and related litigation. An allegation in a filing is not an independently verified fact.
Meta & Children's Online Safety