Meta & Children's Online SafetySoft Actions Task Force: "Big ideas to reduce prevalence of bad content in News Feed" and accompanying discussion
Messages & email
Documents
Meta's internal documents produced during litigation.
488 records · How documents are sourced
488 records · All
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How should we default new teens into new interactions settings? (post)
Messages & email · 7 pp
• "DMs are where most unwanted interactions happen, but they can also happen in mentions and tags since there are no controls. Research strongly suggests that DM's are the most problematic interaction vector for teenagers on Instagram. Moreover, teens delete a…
2excerpts
Email: Is anyone else receiving child abuse reports on platform?... I've seen terrible things, we're not detecting it :((((
Messages & email · 3 pp
████: "Is anyone else receiving child abuse reports on platform? In the last 24 hours I've received a ton :( I've seen terrible things, we're not detecting it :(((("
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Email: Cosmetic Surgery Filters
Messages & email · 4 pp
Monika Bickert: "I wanted to flag next Thursday's meeting (4/2) with Mark on 'Cosmetic Surgery AR Effects'. The issue is whether to continue our October 2019 ban on certain facial filters that mimic plastic surgery (reshaping the chin or nose, etc.). Product w…
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Email: Unsealed internal messages ("FW: Pre-read on Cosmetic Surgery AR Effects" Clegg to Sandberg)
Messages & email · 4 pp
Nick Clegg: "Sheryl – this has now gone back to Mark, I added you to the email thread. As discussed before, I think there are multiple reasons – of principle and of practice – why reversing our ban on surgical cosmetic features would be a very unwise thing to…
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Email: Unsealed internal messages ("Re: Pre-read on Cosmetic Surgery AR Effects" — May 12 Stewart reply)
Messages & email · 5 pp
Margaret Stewart: "Hey there, thanks for getting back to us on this. I respect your call on this and I'll support it, but want to just say for the record that I don't think it's the right call given the risks. As a parent of two teenage girls - one of whom ha…
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Social Comparison Exploratory Research
Presentation · 42 pp
"Social comparison is worse on Instagram. It is perceived as real life, but based on celebrity standards. Explore and profile stalking enables never-ending rabbit holes. Celebrity content is more frequent but friends' content is more impactful in terms of soci…
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Chat: the team's vision should be to move IG out of the position of being uniquely worst for teens' social comparison and body image
Messages & email · 2 pp
████: "I think the radical move is that the team's vision should be to move IG out of the position of being uniquely worst for teens' social comparison and body image" ████: "It's the only social media app that's consistently placed into the 'high…
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Beyond the Individual User: Understanding Our Products through the Household Ecosystem
Research & report · 16 pp
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Chat: the point of this team is to prevent another Atlantic article about how shitty Instagram is
Messages & email · 5 pp
Diego Castaneda: "though there is this 'users were more likely to control content at the content level. In fact, most never actually went into the settings menu... very few could accurately or confidently' so pretty much worse case scenario. so we need a bette…
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"What We Know About Body Image" Literature Review
Research & report · 13 pp
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Email: feedback requested: unship proposal for Time Spent
Messages & email · 17 pp
████: "We're emailing to start the process of unshipping Time Spent. We think this will be uncontroversial for most product stakeholders given that the phone OSs since replicated the functionality and the metrics in the tool cannot match what is reported…
6excerpts
Chat: taking away unwanted interactions via private default settings is likeley to lead to a potentially untenable problem with engagement and growth
Messages & email · 13 pp
"1) Your data pretty succinctly shows that taking away unwanted interactions via private default settings is likeley to lead to a potentially untenable problem with engagement and growth. 2)This is supported by qualitative data that teens dont want to miss out…
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Chat: Re: Smart Defaults 3/2 Updated Proposal
Messages & email · 13 pp
"We will not create any new default interaction settings for private accounts since we decided visibility, discoverability and interactions are three different constructs and private = visibility."
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Chat: don't default teens to restricted interaction settings
Messages & email · 13 pp
"Thanks for the quick Community Review sync on Friday. Decisions we aligned on: 1. Default teens to private in June. 2. Interactions and private/public settings (visibility) are separate constructs. 3. Build a new audience control that allows your followers to…
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Email: Re: First SSI focus groups initial takeaways
Messages & email · 4 pp
"My biggest take away from last night was the change over time piece. It absolutely confounded them that we could be working on an issue so long, yet we are where we are. Rather than it seeming responsible, they took it as 'so you've known about this all this …
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Chat: like addicts, [teens] feel that they are unable to stop themselves from being on IG
Messages & email · 4 pp
Wendy Gross: "The feedback, essentially, is that (1) teens feel addicted to IG and feel a pressure to be present, (2) like addicts, they feel that they are unable to stop themselves from being on IG, and (3) the tools we currently have aren't effective at limi…
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Email: Re: [HOLD] WKLY Cross-Family Reviews | Plastic Surgery AR Effects + Camera Settings Policies
Messages & email · 9 pp
Margaret Stewart: "Some of the things that Schrep wanted to understand:... Any analysis of effects on the business (growth/revenue) that the current restrictions are having" Pratiti Raychoudhury: "Age-gate: While we have already called out the risks, there ar…
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Smart Defaults: Updated Proposal
Presentation · 26 pp
"1. Protect teens from unwanted DMs asap to keep them safe where bullying happens most 2. Protect teens' safety across additional interaction types while maintaining a simple privacy model" "Why not just do one? - We know from research that DMs is necessary f…
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Problematic Use of Facebook: User Journey, Personas & Opportunity Mapping
Presentation · 83 pp
"The best external research indicates that Facebook's impact on people's well-being* is negative. FB can have a negative effect when people feel a lack of control over the experience or when use undermines other aspects of life." "We've identified 3 drivers t…
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Memo | Horizontal Findings on IG Competitors from Teen Research
Research & report · 7 pp
"Repeatedly over the past year, across topics and workstreams, we've heard teens complain bitterly about Instagram's non-chronological feed... Although the non-chronological feed fuels increased time spent on the site, teen users say that it makes it much more…
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Email: Daisy experience and thoughts
Messages & email · 3 pp
Mark Zuckerberg: "I get that some people, especially teens, may feel self-conscious about posting content that doesn't get enough likes. I'm not sure if the tests showed this was actually helpful at all for those use cases, but that's not really relevant to my…
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Instagram Community Team: Community RYSK (10)
Research & report · 3 pp
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Email: Re: Social Comparison & Well-being
Messages & email · 7 pp
Jennifer Guadagno: "Social comparison is important to loneliness: Social comparison is the most important driver of loneliness. Given our large Inc. wide Loneliness focus that was just approved by Mark, social comparison becomes an important area to focus on a…
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Sources: published internal records, unsealed discovery exhibits and court filings in MDL 3047 and related litigation. An allegation in a filing is not an independently verified fact.