Chat: no way for users to report U-13 users on Facebook in app

Raw text

Transcribed text as recorded, including headers and formatting fragments.

Case 4:22-md-03047-YGR Document 2889-16 Filed 03/27/26 Page 1 of 3 AMENDED Exhibit 197 PLAINTIFFS' OMNIBUS OPPOSITION TO DEFENDANTS' MOTIONS FOR SUMMARY JUDGMENT Case No.: 4:22-md-03047-YGR MDL No. 3047 In Re: Social Media Adolescent Addiction/Personal Injury Products Liability Litigation Case 4:22-md-03047-YGR Document 2889-16 Filed 03/27/26 Page 2 of 3 Message From: Vaishnavi J [/O=THEFACEBOOK/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN= Sent: To: 3/23/2021 11:09:04 PM ; Vaishnavi J Subject: Message summary [{"otherUserFbId":null,"threadFbId":5369084769798578}] (3/23/2021 00:32:23 PDT): >Hi both one of the things some of our partners have been asking for (in PH in particular) is in-app reporting for underage accounts. Is this something that we can consider? Adding u/age tag to in-app reporting flow on at least profiles/accounts? Vaishnavi Jayakumar (3/23/2021 06:47:44 PDT): >Hey hey! I think there's appetite for this but would be a significant legal / privacy lift. That said considering how we're heading towards youth experiences, definitely not off the table. How much of a push are you getting / how much of a priority would you rate it? (3/23/2021 07:37:52 PDT): >Hmm mainly in one country but if it's a big lift I'm uncertain... I'm not sure if people will use it. I mean, if they did, it would be great cos it will give us signal on u/13 accounts we could use later for other efforts... but how do we know how much it will be used without trying it? (3/23/2021 10:57:27 PDT): >As part of the Age Verification workstream for Youth XFN, we are working on improving our underage reporting flows and backlog. It is a longer term project though (clearing the backlog is the immediate concern right now) (3/23/2021 10:59:18 PDT): >I can check with PM leading this to see if there's an overall underage reporting flow improvement plan coming together (3/23/2021 15:01:28 PDT): >Improving u13 reporting is clearly prioritized in the Youth XFN roadmap: U13 Reporting and Enforcement (P1)* Significantly improve Reporting & Enforcement for users under 13 years old across FB & IG to ensure compliance with our terms of use guidance and to build legitimacy with external stakeholders [POC: >Data point: For reporting, currently, there is no way for users to report U-13 users on Facebook in app and takes over 7 screens for users to report U-13 users on IG. See here (https://docs.google.com/presentation/d/1WbJQ8Uqc9jb1KmOQcZx2NsG0tCda8WFDy- q4aNiangI/edit#slide=id.gbba804680c_0_296) for reference. On enforcement, we currently have a backlog of over 2.5 million cases age-related reports to review. > >1. [PO] Review submissions within 48 hour turnaround for U-13 review and appeals. Includes backlog clean up. >2. [P1] Facebook: Launch a 4 screen in app U-13 reporting flow globally. >3. [P1] Instagram: Shorten in app U-13 Reporting Flow from 7 to 5 screens. (3/23/2021 16:09:04 PDT): >Oh wow. It would be really interesting to know which countries the backlog represents and in what proportion... HIGHLY CONFIDENTIAL (COMPETITOR) META3047MDL-020-00278850 Case 4:22-md-03047&CUMENT SLIPSHELI 27/26 Bates Number: META3047MDL-020-00278850 BEGATTACH: META3047MDL-020-00278850 ENDATTACH: META3047MDL-020-00278850 TNAG BEGBATES: METATNAG-005-00409002 TNAG ENDBATES: METATNAG-005-00409002 Create Date: 3/23/2021 12:00 AM Last Modified Date: 3/23/2021 12:00 AM Custodian: ; JAYAKUMAR_VAISHNAVI Title: Author: Confidentiality Designation: HIGHLY CONFIDENTIAL (COMPETITOR) META Pointer: META Pointee: Page 3 of 3