Meta & Children's Online Safety

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Published evidence

Hate speech

Excerpts with this recorded theme.

15 published excerpts. Page 1 of 1.

Internal documentReport

"At a minimum, we should stop promoting content based on ambiguous signals, as it not only promotes bad experiences (in some cases), but also makes it easier for bad actors to game our algorithms by creating content (e.g. clickbait, sensationalism, outrage-bait) that our algorithms think are wildly popular, but are bad user experiences."

Unlike communication with close friends and family, virality is something new we have introduced to many ecosystems (so new that many spell-checkers don't recognize the word) and …

Unnamed employee

Profits over Safety

Hate speech
Internal documentMessages

"It struck me that the bottom line is that IG is violating our policies — not users! IG is choosing to display images in a violating way for any policy area where the caption matters. We have to build a system of labeling images as 'caption-dependent' for topics like hate, violence, bullying, SSI so that we can avoid search results."

Monika Bickert: "Yes, the policies are that we allow cries for help (often called admission or ideation) but don't allow celebration or encouragement of self-harm. …

Monika Bickert and names withheld in filing

KnowledgeConcealment

Suicide & self-injury
Internal documentPresentation

"As humans we have underlying traits which social media exacerbates. Instagram doesn't cause these, but it enhances them. Growing up immersed in the social media world, young people are increasingly developing personality traits which are harmful to their wellbeing"

Feelings in the moment dictate how well you cope... In-the-moment feelings determines resilience to cope with content they see online." …

Unnamed employee

Knowledge

Bullying & harassment