"my central concern is that we don't have a simple, human answer to why IG carried harrowing self harm images that no reasonable person think should have appeared, and which seem to serve no self-help purpose whatsoever."

Monika Bickert: "Nick, I just want to set expectations since I see that someone said Content Policy agreed to these changes. We are fine with them but they are mostly product changes, not policy changes, so execution is going to depend on product. (Our biggest contribution from a policy standpoint will be helping determine with hashtags they should block in search.) Guy's team will be leading the product stuff, and he is fabulous." Nick Clegg: "Thx Monika - have been in touch with Guy separately who is keen to help. I guess my central concern is that we don't have a simple, human answer to why IG carried harrowing self harm images that no reasonable person think should have appeared, and which seem to serve no self-help purpose whatsoever. The outside world doesn't understand the difference between glorification and cries for help, still less hashtags or the difference between FB's policy and product work! All I want is that we give reasonable answers - no one expects us to sort this out in 24 hours - with concrete and easy to understand actions." Monika Bickert: "Yes; I don't mean you should say this externally. I am just setting expectations internally that my team can't execute on most of this stuff — it is about tech resources. We wouldn't say this externally either, but probably the two biggest answers to your question are these: 1. Search results on IG return sensitive topics AND give no captions 2. No proactive classifier running There are others too, of course, but those are the big ones."