"We did not provide resources to users who posted suicide or self-injury admission content or resources were provided late"

"We sourced suicide and self-injury admission content from an external partner" "Hypothesis: We would not provide resources to any users or delete violating content as we expected neither user nor proactive reports on them" [Problem #1 – Detection Test]: • Problem: "We did not provide resources to users who posted suicide or self-injury admission content or resources were provided late" • Proximate: "Content was neither user reported nor proactively enqueued" • Proximate: "We had to rely on user reports as content was not proactively enqueued" • Intermediate: "Content was neither user reported nor proactively enqueued" • Root Cause: "Violating content scored significantly lower than the established threshold Enforcement 4.b.ii (Unintended issue)" • Root Cause: "Currently, we are keeping thresholds high to keep volumes low due to the resource constraints on the number of reviewers we have to review proactively reported content Enforcement 4.b.i (tradeoff)" [Problem Summary]: • Problem: "Not providing resources to users at all or on time" • Resulting Risk: "Increased risk of imminent harm" • Work in Progress: "Classifier work expanding to cover markets in Q2" • Work in Progress: "Resource expansion for NA being discussed"