Chat: We can't ask if they're under 13 because it means we'd have to delete their account

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Case 4:22-md-03047-YGR Document 2889-55 Filed 03/27/26 Page 1 of 3 AMENDED Exhibit 285 PLAINTIFFS' OMNIBUS OPPOSITION TO DEFENDANTS' MOTIONS FOR SUMMARY JUDGMENT Case No.: 4:22-md-03047-YGR MDL No. 3047 In Re: Social Media Adolescent Addiction/Personal Injury Products Liability Litigation Message Case 4:22-md-03047-YGR Document 2889-55 Filed 03/27/26 Page 2 of 3 [/O=THEFACEBOOK/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=4781EB6C52B84E869557B5166AF750F8 Wendy Gross From: Sent: To: 10/28/2020 11:22:25 PM A ; Shilpa Mody Kristin Hendrix Kyle Andrews Subject: Message summary [{"otherUserFbId":null,"threadFbId":1678302185528708}] Kyle Robert Andrews (10/28/2020 10:43:06 PDT): >hey peeps, can someone send me our currently approved age question? Kyle Robert Andrews (10/28/2020 10:49:21 PDT): >My memory is something like: > >13-15 >16-18 >19-25 >26-30 >31-45 >46+ Kyle Robert Andrews (10/28/2020 10:50:08 PDT): >We can't give people the ability to say they're under 13, right? So maybe there's also an 'other' category? Wendy Tegge Gross (10/28/2020 10:51:21 PDT): >I've been given a hard no to other category Wendy Tegge Gross (10/28/2020 10:51:40 PDT): >especially if the upper end is a 46+, since other would, by definition, be under 14 Wendy Tegge Gross (10/28/2020 10:51:41 PDT): >*13 Wendy Tegge Gross (10/28/2020 10:53:39 PDT): >The overall guidance I've been given from PXFN is: >(1) use "what is your age?" as the stem >(2) don't use "other age" as a category, especially if the highest category is "and up" >(3) include a "Prefer not to disclose" option Kyle Robert Andrews (10/28/2020 10:59:35 PDT): >Great, thanks. So this would be ok: > > >what is your age? >-13-15 >-16-18 >-19-21 >-22-26 >-27-35 >-35-44 >-45+ >-Prefer not to disclose Wendy Tegge Gross (10/28/2020 11:00:20 PDT): >I've had PXFN approve similar questions in the past, yes Kyle Robert Andrews (10/28/2020 11:00:30 PDT): >thank you!! Shilpa Mody (10/28/2020 11:01:02 PDT): >except 35 is there twice! Shilpa Mody (10/28/2020 11:01:21 PDT): >currently 35 years old and confused on how to answer your survey q Kyle Robert Andrews (10/28/2020 11:01:54 PDT): >haha great catch! probably a sign i shouldn't write survey questions live in chat threads Kyle Robert Andrews (10/28/2020 11:15:20 PDT): CONFIDENTIAL META3047MDL-014-00283405 Case 4:22-md-03047-YGR Document 2889-55 Filed 03/27/26 Page 3 of 3 >Jen and I were just joking that 'just a number' would be a great response option instead of 'prefer not to disclose' (10/28/2020 12:42:14 PDT): >Would it be ok to let people choose under 13 for off-platform, unbranded surveys (so that they can be terminated)? Kyle Robert Andrews (10/28/2020 14:25:12 PDT): >Hmm, maybe if we're not collecting any identifying info before terminating? My understanding was we can't ask if they're under 13 because it means we'd have to delete their account (10/28/2020 15:26:22 PDT): >Makes sense. I'm reviewing an off-platform survey asking that, and it's unbranded, so it's not associated with any FB/IG account or collecting any PII. So I guess that is fine. Dr. Kristin Shay Hendrix (10/28/2020 16:22:25 PDT): >I just thought it was a "select all that apply" question CONFIDENTIAL META3047MDL-014-00283406