Meta & Children's Online SafetyEmail: Re: Reporting flow broken
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Case 4:22-md-03047-YGR Document 2889-15 Filed 03/27/26 Page 1 of 5 AMENDED Exhibit 196 PLAINTIFFS' OMNIBUS OPPOSITION TO DEFENDANTS' MOTIONS FOR SUMMARY JUDGMENT Case No.: 4:22-md-03047-YGR MDL No. 3047 In Re: Social Media Adolescent Addiction/Personal Injury Products Liability Litigation Case 4:22-md-03047-YGR Document 2889-15 Filed 03/27/26 Pag Message From: [/O=THEFACEBOOK/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN= Sent: 3/28/2019 4:29:06 PM To: ; Antigone Davis CC: Subject: Monika Bickert ; Community Escalations Re: Reporting flow broken Attachments: image001.png PENGAD 800-631-6989 of 5EXHIBIT #21 A. Dau's 3/4/25 Thanks So to be clear what's currently happening is the way to report 'Underage profiles' is through a contact form for underage reporting. 1. Outside the US - people will need to search for the form 2. Inside the US only - if you select 'something else' in FRX on the users profile - you get the option which takes you through to the form (shown below) Thanks for your feedback. Something fiss There are a few things you can do, depending on what's happering. Other steps you can take A Block You won't be able to see or contact each other. Hide all from Stopassing costs from thit nerecn Report an underage account We'll need some info from you to file a report Recover this account Log out and start the sccount rezevery process. Debug (FS-Only Done Improving this is not currently in the plans for FRX and looking at these numbers seem quite small (only 15K completions per week), but happy to be looped into the age management effort to see what requirements there might be there if that would help? Cheers, From: Date: Wednesday, March 27, 2019 at 10:30 PM To: Antigone Davis Cc: Monika Bickert Subject: Re: Reporting flow broken Community Escalations HIGHLY CONFIDENTIAL (COMPETITOR) ΜΕΤΑ3047MDL-014-00166515 Case 4:22-md-03047-YGR Document 2889-15 Filed 03/27/26 Page 3 of 5 Looks like the reporting flow for accounts might have something wonky happening. Can you triage this to the right place? Thanks! From: Antigone Davis Sent: Tuesday, March 26, 2019 18:06 To: Cc: Monika Bickert; Community Escalations Subject: Re: Reporting flow broken Regarding the reporting flow, I agree it is more than pretty bad and suggests we want to deter underage reporting. It would be great to prioritize a fix given the significant public focus on underage accounts. flag this as part of age management effort the company is kicking off. On Mar 26, 2019, at 7:46 PM, Hi Monika, wrote: possible? I also will Circling back to update you that we have enrolled the underage user in the Underage Validation checkpoint, meaning she will need to provide an ID proving she is older than 13 in order to regain access. Thanks again for bringing this to our attention. Best, Global Escalations | Risk and Response From: Date: Tuesday, March 26, 2019 at 3:55 PM To: Monika Bickert , Community Escalations Subject: Re: Reporting flow broken Hi Monika, Antigone Davis Thanks for bringing this to our attention. I have tasked this up to investigate in T42248075. We will review and action the profile accordingly. Please let us know if you have any further questions. Best, Global Escalations | Risk and Response From: Monika Bickert Date: Tuesday, March 26, 2019 at 3:30 PM To: Subject: Reporting flow broken HIGHLY CONFIDENTIAL (COMPETITOR) , Antigone Davis Community Escalations ΜΕΤΑ3047MDL-014-00166516 Case 4:22-md-03047-YGR Document 2889-15 Filed 03/27/26 Page 4 of 5 Hey there. I was trying to report this profile for being underage and got a weird error message that reporting was not available. I was hoping we could review this profile, which a school sent me, for belonging to an underage child. https://www.facebook.com/ Antigone and added you for awareness of the report flow issue and because for a related profile, which I was able to report, the reporting flow was pretty bad. I wondered if we should look into it. It was obviously structured to deter any reports. Sent from my iPhone HIGHLY CONFIDENTIAL (COMPETITOR) META3047MDL-014-00166517 Case 4:22-md-03047-YGR Document 2889-15 Filed 03/27/26 Page 5 of 5