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Published hearing exchange
Social Media’s Impact on Homeland Security
Questioner: James LankfordWitness: Brian Boland
Narrative: Profits over SafetyHarm: Bullying & harassmentDesign feature: Content Algorithm
Q. · Question
James Lankford
A. · Response
Brian Boland
QuestionLankford describes Facebook's algorithm rewarding angry, hostile comment exchanges between users and asks whether it's technically possible to let page owners hide public comment threads to prevent commenters from attacking each other.
ResponseBoland confirms hiding public comments is technically feasible, and explains that Facebook's algorithm is purely engagement-driven and "knows no temperature" — it will keep amplifying angry, attacking exchanges because that's what generates engagement, regardless of harm.