"We identified a backlog of >2M reports and appeals to be reviewed in [U13] age-related flows, and managed to automate decisions of 600k of those so far. However, jobs are still growing faster than our review capacity, so we currently have 2.6M jobs in backlog."

"Identity Integrity spun up an Age Verification Task Force in January '21 to quickly understand our existing state of under/over age 13 verification and identify quick wins to put the company in a stronger position. This was prompted by increasing regulatory concerns and a changing competitive landscape regarding youth." "We identified a backlog of >2M reports and appeals to be reviewed in age-related flows, and managed to automate decisions of 600k of those so far. However, jobs are still growing faster than our review capacity, so we currently have 2.6M jobs in backlog." "We got $2.5M operating expense budget approved to increase CO capacity, there has not been any increase in capacity granted from ops, and it will take us some time to staff because of hiring lead time." "33% of IG users don't have stated age" "Reviewing for IG underage appeals has been stopped since COVID, which means that checkpointed IG accounts currently have no route to regain access to their account." "Current underage review protocols might not be effective." "The current U13U13Under-13Users below the minimum age of 13 set by Meta's terms of service and by COPPA. "U13" denotes both the age cohort and the underage accounts Meta's own documents discuss detecting, removing, or building products for.Full entry ↗ protocols rely on reps making a decision based on account photos, which can be difficult especially if account photos are of teens (e.g. it is hard to tell if someone is 13 or 14)" "Out of 3rd party reports that have been checkpointed, 77% of them are predicted to be over 18 by the adult ML classifier for FB and 76% for Instagram, suggesting that the reviewing process might not be an efficient or accurate way to decide if an account is U13"