"[I]t's hard to defend why we'd block certain terms in hashtag search and not in account search, and it's easy to find violating ED accounts in a couple of taps. When I search for 'thinspo' or 'proana' the accounts shown are overwhelmingly violating."
████: [Heavily Redacted Content]... "We're concerned as this means these accounts – which are clearly violating – will remain easy to find and may continue to be recommended – both to vulnerable people, and to journalists who are looking to write stories."
"We're concerned that our ability to find, remove and stop recommending these pro-ED accounts is going to be limited by #1 and #3, and we're going to keep getting negative press cycles about how we're failing to fulfil the promises we've made. It's also worth noting that the Molly Russell inquest will likely focus on the content we were recommending her. While that will be about suicide/self-harm/depressing content more than eating disorder content – showing we've made improvements to avoid recommending harmful content will be key."
████: "It would still be good to discuss blocking selected ED-related search terms for accounts. As others mentioned, it's hard to defend why we'd block certain terms in hashtag search and not in account search, and it's easy to find violating ED accounts in a couple of taps. When I search for 'thinspo' or 'proana' the accounts shown are overwhelmingly violating."
████: "Overall [the Telegraph reporter] thinks too much is being recommended across the board but acknowledged it's good certain terms can't be found in hashtag search [we also blocked some of the ones he flagged, which helped]. But 'tags' is the tab along so when you search proana [for example] loads of stuff comes up — the vast majority violating — already in the first two tabs [Top and Accounts], even if there's nothing in the 3 tab. He thinks that is us not delivering on the promise made by Adam in February 2019 that SSI content won't show up in search."
"He's holding us to the fact that Adam said we wouldn't show this stuff in search and yet, because of the disparity between hashtag search and account search that's hard to explain, it's incredibly easy to find. Worth noting he will also point to this stuff still being recommended in Explore and suggested accounts in feed too"
████: On explore and recommendations in feed we're exposed but have made the changes promised and are now behind due to classifiers + Covid. On search we're exposed with nowhere to hide. We're not necessarily saying blocking users in this scenario — but stopping anything from appearing in search when you type things like proana, thinspo etc. [i.e. anything that could be inherently violating]."